HIMSS 2019: In a Word, Reimbursement

As the 2019 HIMSS Global Conference & Exhibition is underway this week in Orlando, more than 45,000 professionals from more than 90 countries will gather to see and hear what’s new in education and innovation around information and technology in the healthcare industry.

And within the more than 300 education sessions, spanning interoperability, personalized healthcare, cybersecurity and analytics, we expect one underlying message will predominate: reimbursement.

With a new focus on reimbursement around remote patient monitoring from the Centers for Medicare & Medicaid Services (CMS) this year (and more to come next year), the door has been opened for providers to invest in technology solutions that allow care to happen where patient’s prefer to stay – in their homes.

“This provides opportunities for patients around communicating with providers remotely…” said CMS Administrator Seema Verma. “This is in terms of increasing access and it’s also a great example of some of the efforts that we’re trying to make around supporting innovation. This has been happening in the private market and I think the opportunities and the impact could be tremendous.”

A recent report from Frost & Sullivan summarizes the catalysts that led to this change: “The US healthcare payment structure is rapidly shifting from a fee-for-service model to a value-based reimbursement (VBR) structure, [but] despite widespread VBR adoption, complex chronic disease states pose a major obstacle for health care providers shifting toward value-based care. Remote patient monitoring, chronic care management, wellness tracking, and personal emergency response systems (PERS) are high-demand capabilities to support healthcare and wellness needs in the home.”

The concept of in-home care is one that MobileHelp is very familiar with: MobileHelp  is in the emergency response space and, as a result, we work with more than 270,000 senior or disabled adults who trust us to help keep them safe as they live independently. More than 90% of our existing customers have at least one chronic condition and roughly 70% are managing two chronic conditions.  And now, within our MobileHelp Healthcare Division, we are working with providers every day who want to ensure their patients are safer and healthier at home. We have found that our experience in  working with seniors with chronic conditions has guided a unique and well differentiated RPM solution that has many engaging features not offered by our competitors.  We have also found that the MobileHelp emergency response capabilities address the needs of both providers and patients.

“With the new CPT codes for Chronic Care Remote Physiologic Monitoring, RPM will become an area of significant upside potential over the coming years,” noted

As the healthcare industry mobilizes around new reimbursement opportunities, we expect the HIMSS 2019 show to delve into them as well. For our part, MobileHelp will be showcasing our RPM solution in several areas during the show: the Samsung Lounge (a partner pavilion for the tech giant, in Room W224 H), the KORE booth, the JACS Solutions booth and the Tellus booth.  We invite you to come visit us and see how MobileHelp can help your healthcare organization leverage new revenue streams while improving patient outcomes.

To speak with someone from our team or to learn more about our solutions, call 800-995-1854 or visit www.mobilehelphealthcare.com.

The Polar Vortex and Senior Safety


“How cold is it in the Upper Midwest today? It’s so cold that if you toss boiling hot water in the air, it may turn to ice crystals. (Be careful out there and always check which way the wind is blowing, folks. People tend to scald themselves doing this.)*”


Thank you National Public Radio (NPR) for that interesting fact and safety warning.

As the polar vortex dipped south this week turning mid America into an ice block, I began to worry about family and friends who live in the areas being affected. Weather experts warn us that even a few minutes of exposure in these extremely low temperatures can result in frostbite and hypothermia.

Of particular concern is our senior population. The National Institute on Aging says older adults lose body heat faster than young people. What may be ok for some of us, could be very dangerous for seniors. It is recommended the inside temperature for seniors should be no lower than 68°F.

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New Year, New Health Goals – Encouragement Keeps RPM Patient Compliance on Track

Engaging a single patient in their health can be challenging, especially when that patient is somewhat isolated or solely responsible for managing their healthcare. Social isolation is talked about a lot these days and recently, while reviewing data gathered in a pilot program, I was able to uncover evidence to the point.

During a MobileHelp pilot study a few years ago, I noticed a concerning shift in patient engagement. The pilot study included more than a dozen individuals. They were given a MobileHelp Remote Patient Monitoring System, and a few Bluetooth enabled peripherals – a weight scale, blood pressure monitor and a pulse-oxygen saturation monitor. A home health nurse assisted in identifying potential participants for the study and answering their questions about the devices.  

The study started in June and ran through the next Spring. The questions the pilot study was to answer were: “Given access to devices to measure their own health, will patients monitor their health consistently on their own, will they be satisfied and confident with monitoring their own health and will their perception of safety improve when they track their health statistics?”  

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Healthcare & the Power of Voice

Nancy*, one of our longest-term customers, presses the button on her emergency response device every day. She has never had an actual emergency – as an older woman who lives alone, she simply wants to talk with someone, and we are happy to facilitate that connection.

As an emergency response company, we have had numerous such opportunities to experience what the power of another human voice can mean – from providing access to help and reassurance in an emergency, to simply being there for someone who is battling isolation.

So, what happens if that “human voice of connection” is not actually human, and comes from a smart speaker?

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Diabetes Management: Remote Patient Monitoring – Connected Care for Positive Results

Telehealth Lends Insight

As a platform for both clinical oversight and patient self-monitoring, telehealth allows for insight into patient status between clinical visits. Types of patient-generated health data include vital monitoring, patient responses to surveys/questions, and real-time video visits. And success rates in diabetes management as patients make lifestyle adjustments are evidenced by recent clinical trials.

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Long-term Remote Patient Monitoring Supports CHF Patients

According to the Centers for Disease Control (CDC), heart disease represents not only the leading cause of death in America, but also one of the most lethal, resulting in the mortality of roughly half its patients within 5 years of diagnosis.

This rapidly-progressive condition dramatically alters the quality of a patient’s life in a variety of ways, typically requiring specialty oversight with high-cost healthcare resources, such as urgent care, ER, and frequent hospitalizations.

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Welcome to the MobileHelp Healthcare Blog

We’re excited about launching this blog as it coincides with the relaunch of our MobileHelp® Healthcare website, which we invite you to browse if you haven’t had a chance: www.mobilehelphealthcare.com.

On the MobileHelp Healthcare Blog, you’ll find information related to our professional mission – helping healthcare professionals and organizations connect to and support their patients – in both the short- and long-term.

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