“The Arch”


I had the opportunity to vacation in Glacier National Park, Montana with my son Owen.  It was an amazing trip and we were blessed with the chance to see several moose, a black bear, a grey wolf, and plenty of deer and other wildlife.  We biked the legendary Going-to-the-Sun road (I recommend this for everyone!) and spent a week surrounded by some of the most amazing natural beauty I have seen.  It was a great chance to recharge and reflect on many things without the hustle and bustle of the office.

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Remembering those who gave their all…

As we enter this Memorial Day weekend – this is just a reminder about how we honor those who have served.

I have seen an explanation of our different holidays to honor those who have or are currently serving in the United States Armed Forces circulating from various sources, therefore I can’t locate the original source to quote.

But I found it very moving and think you may as well…

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The power of positive feedback


I received a call today from the CEO of one of our partners that is using our telehealth solution.  The call was not scheduled and started with “I wanted to call to give you some feedback on your product.”

I hope you can appreciate my immediate anxiety.  Usually, this is not how good or positive calls start. I guess you can compare the initial reaction or overall feeling to receiving a call from your child’s school or principal with an opening statement of “I would like you to know what your kid did today.”

Well to my surprise, this was not the call I expected.

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Remote Patient Monitoring: Necessity and the Desire for Improvement

According to the Centers for Disease Control and Prevention, chronic diseases are broadly defined as “conditions that last one year or more and require ongoing medical attention or limit activities of daily living, or both.”[i]  Chronic conditions such as heart disease, cancer and diabetes are the leading causes of death and disability in the United States.  With six in ten adults in the United States having a chronic condition, and four in ten having two or more, they account for 90% of the nation’s $3.3 trillion in annual health care costs.  However, it doesn’t always have to be this way.

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Thank You to All the Caregivers

An interesting thing happened last week.  I had the opportunity to go onsite to a key partner, in conjunction with a new program launch.  The site was in Western North Carolina and I had chosen to drive versus fly – possibly one of the best travel decisions I have made.  This meant that I had a six hour drive home afterward – through beautiful Western North Carolina and Tennessee.  I drove the Blue Ridge Parkway west across the Eastern Continental Divide, stopping liberally to take pictures (like this one accompanying this blog). I have no doubt in my mind that in a week or two, the scenery would turn to a lush green, but would still be as spectacular as it had been when I visited last week.

I found my drive was an opportunity to spend some time reflecting introspectively.

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Five Ways to Start Listening to Your Data

“Psssst….I’m talking to you…Hello?I have something to say and I think you’ll want to hear it…Stop ignoring me…Why are you still ignoring me?”

To deliver successful remote patient monitoring programs, MobileHelp provides options to our client partners. These options are both valuable and flexible, fitting our client partners’ specific program and population needs. In addition to offering exceptional hardware, clinical monitoring software, and a patient portal – MobileHelp also provides logistics, contact center services, integration and now – data analytics.

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Remote Patient Monitoring CPT 99454 / CPT 99457 – An Update

It has been three months since the CMS CY 2019 reimbursement codes for remote patient monitoring (RPM) became effective – outlined in the 2019 Physician Fee Schedule.  At MobileHelp, we have been asked numerous questions and I thought it might be helpful to consolidate some of the questions and answers, by way of this post.

But first, can you explain the codes?

There are three non-face-to-face codes approved for remote patient monitoring (RPM), effective January 1, 2019.  Those codes are listed in the table below.

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February Was Not Just About Love – It Was About Heart

My parents and I (alongside mascots Albert and Alberta) on the day of my UF graduation (go gators!)

February was a busy month – a month filled with love – as we celebrated Valentine’s Day.

And, a month reminding us how important it is to take care of our hearts – not just emotionally, but physically – during American Heart Month.

For me, heart health is not something I take lightly and something we should all have on our radar all year round.

My father suffered from Congestive Heart Failure (CHF) – he had several operations that involved stents to keep his arteries open. And, eventually he had to undergo a triple bypass heart surgery – it was a very long road to recovery. It was difficult enough to see him suffer at the hospital, even when he had around-the-clock care, but even more heartbreaking when we experienced it as his caregivers at home.

I, myself, had my own heart concerns.

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Caregivers – The Unsung HEROES of Health Care

My father, Carpio Rivera


Rob Lowe recently posted an article about his family’s experience caring for his mother, a cancer patient. His article underscores the toll – financial, physical, mental and emotional – that caregiving takes on those caring for a loved one. Although many of us would do anything for our loved ones, especially in time of need, it is important to note that the sacrifices made as a caregiver can be costly in many ways. And, when one is in the midst of caregiving and juggling daily life, they often ignore their own needs and miss the subtle and even glaring signs that they are veering toward a personal crisis.  To help avoid this and help caregivers prepare for the journey ahead, the article also included helpful information about resources, training, and support.

It can be daunting.

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HIMSS 2019: In a Word, Reimbursement

As the 2019 HIMSS Global Conference & Exhibition is underway this week in Orlando, more than 45,000 professionals from more than 90 countries will gather to see and hear what’s new in education and innovation around information and technology in the healthcare industry.

And within the more than 300 education sessions, spanning interoperability, personalized healthcare, cybersecurity and analytics, we expect one underlying message will predominate: reimbursement.

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